Strategies used in dealing with professional dilemma
The concept of professional ethics comprises of what a professional should do and what not to do in the workplace. It also determines what professionals are willing to communicate and how they are willing to communicate. Ethical decisions are often required in order to deal with tough situations in many business organizations. Some institutions and websites have designed some professional codes of ethics that includes professional respect, avoidance of dishonest or fraudulent and professional development of an individual among others. Moreover, the aspect of professional ethics is the enhancement of the profession and the organization within which the professional works.
There are certain dos and don’ts that technical professional should keep in their mind. Some of the dos are as follows:
- Customer is considered as god, so do return value to your consumer, always.
- Always deliver quality in a timely manner
- Be honest in whatever information you are sharing with the client, consumer and boss of the organization you are working for.
- Treat your colleague and other employees in a friendly manner in order to gain respect from their side.
- Do not write things that could cause controversy or raise issue, which could not be under your control.
Considering all the above points, if I find myself in a situation where I would be asked not to write the test result, which is unfavorable in terms of product promotion, I would not write the test result directly. I will definitely convey the message to my consumers but in a logical manner. For example, if the company for which I am working, manufactures a mobile screen, which is 100 per cent scratch free -- knowing the fact that it is not – I would suggest consumers not to use the product roughly because in that situation, scratch may occur.
Since I am also an employee of a company from where I am getting salary for my work, I would not do anything that could hamper the company reputation in any way. However, I cannot cheat clients and consumers at the same time. Therefore, to balance both the world, I would take a neutral approach to convey the true message to the consumers.
The Importance of Ethical Responsibility
Ethical responsibility in the workplace is not a myth rather it is very crucial. A minor lapse can result in significant penalties. One of the most crucial examples of the misinterpretation of the technical information resulted in the tragic incidents in NASA – the explosion of the NASA spacecraft in 1996 in which 9 people lost their lives.
Technology has raised several complexities that go beyond typical questions of what is right and what is wrong. Everyday new discoveries and inventions are being done. In this situation, new technology creates new capabilities but do these new innovations follow the old rules – the answer would definitely be a big NO.
It should be kept in mind that whatever information you are providing as a technical professional would be followed by millions of consumers. It is therefore important that you should take personal responsibility to make sure you have all the data available to convey the full picture and explain the implications of descriptions that would go otherwise unnoticed.
While writing a description about a particular product, make sure you have all the data available with you. Now, it is your responsibility, how effectively you convey the information. Now the million-dollar question is how much information is necessary and relevant for decision-making? Since data collection and processing methods have improved manifold, one can easily find oneself inundated with valuable information. The World Wide Web also provides as a medium where one can get access to a repository of information. If enough information is available for a particular product – technical professionals can easily and effectively communicate with the clients and consumers.
Misinterpretation of information is only seen when the information is incomplete or the old product information has been used for the new one, which is totally a different product in terms of technology. Therefore, it comes under ethical responsibility to put forward the right information in order to avoid ambiguity, if any.
What You Say Matters A Lot
In many real life situations, some funny things become so popular that one could have never thought of. For example, “all your base are belong to me” – this is considered as one of the worst Japanese-English translation in video game industry. However, the wrong English sentence spread like a virus on the Web. People took it in a funny manner but at the end of the day, the sentence became popular globally.
Many leading companies have got their own punch lines and it is no wonder that consumers remember those quotations easily. One of the most famous quotations that I remember is “Life is Good” from LG Company. Recently, I saw an advertisement on television about a new mobile network company, DOCOMO – the name is so funny that it always reminds me of the advertisements.
What we say matters a lot in our professional as well as personal world. However, one wrong word may raise an issue or controversy – therefore, it is important to understand the value of what we speak or write to convey certain information. As far as professional ethics is concerned, it comprises of personal beliefs, professional guidelines, organizational practices, and legal or judicial requirement.
Many website on the Internet use funny quotations or friendly content to attract visitors. If a website is selling online, it attracts consumers with some attractive logo, pictures and user-friendly content and site architecture. Many websites use small yet effective punch lines to convey their message. The ultimate aim of every website is to attract visitors on their site. Therefore, what we say really matters a lot and sometimes funny things work wonders in the real life situation.