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Question A: Using the Kepner-Tregoe (K.T.) approach to evaluate situation and possible solutions.

Kepner-Tregoe approach is problem-solving model that is used to offer possible solution to problems that involve difficult decisions and resolutions. It involves weighing alternatives in a move to solve the problems in order of priority. Stages are situation analysis, decision analysis and potential problem analysis (Fogler & LeBlanc, 2008)  

i) 

SITUATION ANALYSIS 

Problem

Timing

0
0
DAYS
:
0
0
HOURS
:
0
0
MINUTES
:
0
0
SECONDS
Discount Code

(H, M, L)

Trend

(H, M, L)

Impact

(H, M, L)

Next process

(PA, DA, PPA)

Attending class and dream job

Order now

H

H

H

DA

Your computer Printer won’t work

M

M

H

PA

Your car’s snow tires are in the basement

H

M

H

DA

Your spouse’s car is up on blocks

L

L

L

DA

No one else is home for miles around

L

L

L

PPA

ii)  DECISION ANALYSIS 

  1. Decision Statement:  Install the snow tires on the rear-wheel of the car and suspend the printing so that I will be able attend interview by 3 o, clock on my way to class.           

2. The objectives to be achieved by the decision in two categories (i.e., Musts--mandatory and Wants--desirable but not mandatory).           

            MUST

  1.  To attend interview by 3 pm.
  2. To attend the evening class before 6 pm. _

            WANTS

            1.  To print papers

            2. To drop off books at the college library

            3. To check PowerPoint slides for speech before the 6 pm class           

3 A list of alternatives or options (A, B, C) from which to choose.           

ALL of the musts, it is a 'go' and you should continue to evaluate that alternative.         

If it does NOT satisfy ANY ONE of the musts, it is a 'no go' and should not be considered further.    

Alternative Solution

A

B

C

Install snow tires

 

Attend interview

Attend class

Drop books at the college library

Continue to print the papers

Not attend interview

Attend class

Drop books at the college library

Continue to print the papers

attend interview

Attend class

Check PowerPoint slides

4. A list of all the characteristics (i.e., wants) that the ideal solution should have and then rank. For example,

  • Assign a weight (i.e., 1-10) indicate how important that characteristic is.
  • Give it a rating (i.e., 0-10).
  • Weight of the Want  X  its Rating  = Score for the want for that alternative 

iii) K.T. DECISION ANALYSIS 

Decision Statement: Attend interview on the way to class as well as dropping the books at college library. 

Alternative Solution

 

A

B

C

Musts

1. attending interview

2.attending class

Go

Go

No Go

Go

Go

Go

Wants

Weight

Rating         

Score

 

Rating         

Score

1. dropping books

2. checking PowerPoint slides

4

7

8

4

32

28

X

9

4

36

28

TOTAL SCORE for Alternatives

    60

X

          64

ADVERSE CONSEQUENCES

  1. In this last step in the decision-making process, we take the top-scoring potential solutions and make a list of all the things that could possibly go wrong if we were to choose each alternative.
  • Evaluate the probability (0-10) that the adverse consequence will occur.
  • Evaluate the seriousness (0-10) of the consequence if it were to occur
  • Probability X Seriousness = Threat to the success of the decision. 

Adverse Consequences

  1. Probability of Occurrence
  2. Seriousness If It Occurs
 

Threat

Alternative A

1.

2.

Total

(0-10)

4

6

(0-10)

9

4

A  x  B

36

24

70

Alternative C

1.

2.

Total

 

                   7

                    6

   

            7

             5

 

49

30

79

If the Threat total remains the lower number for the highest scoring alternative in the decision analysis, then there are insufficient adverse consequences to change the initial decision.

iv) K.T. POTENTIAL PROBLEM ANALYSIS 

Potential Problem

Possible Causes

Preventive Action

Contingent Action

A. failing to drop books at the  college library

1. coming late from the interview

2. deciding to check PowerPoint slides

Install snow wheel fast enough to avoid being late to the interview

Reducing the time allocated for dressing and lunch

B. failing to print papers for the evening class

 printer not working

Finishing printing papers before installing the snow wheels

Eliminating the time allocated for eating

B) Demonstrating the use of a Gantt chart for planning and implementing a new playground for children with physical disabilities.

Gantt chart is used to plan and implement on how a newly acquired playground for children with physical disabilities. On the Gantt chart, there first row contains column headings showing list of activities, start of the activity, duration of the activity (planned and actual) and the percentage done. The extension of the chart shows the bar indicating the representation of the same with help of visual aid. The activities column prescribes what is to be done on the playground. The ratio of planned duration to actual duration is represented as percentage i.e 0%, 58%, 10% e.t.c. 

C) Demonstrating the use of the Evaluation Checklist in making decision.

Dear customer, we did receive your complaint regarding electronic appliance that you acquired from our shop. We are very sorry for the inconvenienced caused. However, we highly doubt whether you followed all the procedure that is provided on the manual with regards to handling and using the appliance. At the time of purchase, it was tested and confirmed to be properly functioning. Incase of any technical problem, it would have been noted and therefore could not be sold. In addition, we noted that the appliance was well packed and hence there would be little chance of it developing complication from packaging. The expiring date of the appliance is yet over.

With this regard, we are not held accountable for the problem though it is our product. Please we kindly request that you observe the right procedure when using the appliance as well as ensuring that care is taken so that the conditions required for its use are met.    

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